FAQ

How can I contact Zreeba?

By email at zreebastore@gmail.com. We reply within 24 hours (business days).

Do I pay for shipping?

No, shipping is free on every order, with no minimum spend.

Do you deliver to my country?

We deliver to France and across Europe (EU, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino, Vatican).

How long does delivery take?

Orders are prepared within 1–3 business days, then delivered in 1–3 weeks depending on the product and your country. For Christmas, we recommend ordering early.

Is my order tracked?

Yes. You receive a tracking number by email as soon as your order ships, and you can follow it from the “Track my order” page.

Can I change or cancel my order?

Contact us as soon as possible: until your order ships, we can change or cancel it.

Can I return an item?

Yes. You have 30 days after delivery to request a return, and in any case you have the 14-day EU right of withdrawal, no reason needed. Email us at zreebastore@gmail.com with your order number and we'll explain the next steps. Full details are in our refund policy.

What if my item is defective or damaged?

Send us your order number and photos of the item as soon as it arrives. We'll sort it out quickly with a replacement or a refund.

When will I be refunded?

Once your return is received and checked, we refund your original payment method within 10 business days. How long it takes to appear on your account then depends on your bank.

Which payment methods do you accept?

Major credit and debit cards, PayPal and Shop Pay. All payments are encrypted and secured by Shopify.

Do prices include taxes?

Prices are shown in euros. The final amount is shown before you pay.