Refund policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase will be required.

To start a return, contact us at zreebastore@gmail.com. The return address will be sent to you by email once your request is accepted.

If your return is accepted, we’ll send you a return label and instructions on how to send your package. Items sent back without a prior return request will not be accepted.

For any question about a return, email us at zreebastore@gmail.com.

Damaged or incorrect items
Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can make it right.

Exceptions / non-returnable items
Some items cannot be returned: perishable goods, custom or made-to-order products, and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have a question about your item.

Gift cards are non-refundable.

Exchanges
The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.

14-day right of withdrawal (European Union)
Notwithstanding the above, for any delivery within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. As above, the item must be in the condition you received it, unused, with tags and in its original packaging, with proof of purchase.

Refunds
We’ll let you know once we’ve received and checked your return, and whether the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank may take extra time to process it.
If more than 15 business days have passed since your return was approved, contact us at zreebastore@gmail.com.